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Quality and Governance Statement

At LINK365, we are committed to delivering safe, ethical, high-quality allied health services that empower individuals to achieve meaningful outcomes. Our approach to quality and governance ensures that every aspect of our practice is guided by integrity, accountability, and continuous improvement.

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Our Commitment to Quality

  • We uphold the highest standards of professional, clinical, and ethical practice across all allied health disciplines.

  • We deliver evidence-informed, person-centred services tailored to individual goals, preferences, and cultural needs.

  • We promote transparent communication, informed choice, and shared decision-making with all clients and their families or carers.

  • We ensure all services are provided by qualified, credentialled, and experienced practitioners who maintain ongoing professional development.

  • We maintain robust systems for monitoring service quality, safety, and client satisfaction.

  • We actively seek feedback to improve services and strengthen the client experience.

Clinical Governance

  • We operate under a comprehensive clinical governance framework that aligns with Australian professional standards and regulatory requirements.

  • Our practitioners follow evidence-based assessment, intervention, and reporting methods to ensure consistency and quality of care.

  • We maintain strict policies for clinical documentation, record-keeping, and privacy.

  • We prioritise safe practice through risk assessment, incident reporting, and proactive risk management strategies.

Safety and Risk Management

  • We maintain a culture of safety where all risks are identified, assessed, and managed promptly.

  • We comply with all relevant Australian laws, including privacy, workplace health and safety, and child safeguarding requirements.

  • We follow strict infection prevention and control protocols to protect clients, staff, and the broader community.

  • We investigate and respond to all incidents, concerns, and hazards, ensuring lessons learnt lead to meaningful improvement.

Ethical and Person-Centred Practice

  • We respect the dignity, rights, and autonomy of every person accessing our services.

  • We provide unbiased, ethical, and transparent information to support informed decisions.

  • We uphold cultural safety, including respectful engagement with Aboriginal and Torres Strait Islander peoples and culturally diverse communities.

  • We champion inclusion and accessibility for individuals with disability, communication needs, or diverse backgrounds.

Continuous Improvement

  • We use feedback, data, audits, and quality reviews to drive ongoing improvement.

  • We evaluate our performance through internal audits, client satisfaction measures, and clinical outcome monitoring.

  • We maintain a Continuous Improvement Register to track actions, progress, and enhancements to services.

  • We invest in innovation, best-practice approaches, and emerging allied health research to improve service delivery.

Governance and Accountability

  • We operate under strong organisational governance that ensures effective leadership, oversight, and ethical decision-making.

  • We maintain clear policies, procedures, and reporting pathways to support compliance, safety, and transparency.

  • Our governance structure ensures accountability at all levels—from senior leadership to frontline clinicians.

  • We regularly review all organisational policies and procedures to ensure they remain current, compliant, and effective.

Feedback, Complaints, and Advocacy

  • We welcome all forms of feedback as opportunities to learn and improve.

  • We collaborate with advocacy services and support clients to express their views without fear of disadvantage.

  • We commit to responding to complaints promptly, respectfully, and transparently.

Contact Us

Please send inquiries to Link365 from here

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